The 3AM burst pipe call. Answered.
Every call picked up in under 2 seconds. Your emergency rules followed to the letter. Caller details delivered to your phone before you're out of bed. Every job lands on your desk instead of your competitor's.
Win the emergency call your competitor misses
Every after-hours call you answer is a job your competitor's voicemail just lost.
Every call answered, 24/7
A homeowner in a panic reaches a real voice in under 2 seconds — never a ring-out, never voicemail. The call that would have gone to the next plumber in Google now goes to you.
Your emergency rules, followed exactly
You define what counts as urgent. Axophon uses your keywords, asks the follow-up questions you specify, and escalates per your rules. The system is yours — not a generic script.
Leads land on your desk, not in the gap
Every caller's details captured — name, address, issue, timeframe — and delivered to your team by SMS or email in real time. Nothing falls through to Friday.
Scales from two trucks to a full dispatch center
Unlimited concurrent calls, so never a busy signal — even during a cold snap. Whether you run one truck or twenty, Axophon handles every call.
Built around how plumbing actually runs
Your emergency keywords, your on-call rotation, your pricing — Axophon follows the rules you set, not generic ones.
Emergency triage, your definitions
Define your emergency keywords and follow-up questions in the dashboard. Axophon asks the right things in the first 15 seconds and routes only real emergencies to your on-call tech.
On-call rotation from your dashboard
Set who's on tonight, tomorrow, the weekend. Axophon follows your rotation exactly — and follows your escalation rules when the primary doesn't pick up.
Appointment booking via Google Calendar
Non-urgent service calls get booked directly into your Google Calendar — service type, address, time window, all captured and slotted without a callback.
Quote lead capture
Shoppers get the qualifying questions you define — scope, budget, timeframe — and the lead hits your inbox or SMS with everything you need to call back.
Bilingual coverage, automatic
Answers in English or French based on the caller — no menu, no hold, no switching. Essential across Ontario, Quebec, and the National Capital Region.
Your pricing and hours, preloaded
Upload your service area map, callout fees, and hours. Axophon answers callers with your actual information — not a generic script someone else wrote.
Plumber questions, answered
Everything a shop owner asks before switching.
Own the after-hours call your competitor misses
Every emergency captured. Every lead on your desk. Every hour covered — without hiring a night answering service.